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Five key emerging challanges for IT

October 15, 2008

As IT organizations are being asked to support this shift in focus and enable organizations to open up to others, the business of ‘doing’ IT itself is changing in some profound ways:

  1. The focus of business automation has moved from the back office to the ‘front office’ – where organizations interact with customers, partners and suppliers – and beyond (to emerging spaces where organizations collaborate with each other and with individual customers to drive innovation, for example).
  2. The personal computing environments that individuals interact directly with on their desks (or on their laps) have changed considerably in scope. In the past, most workers with access to a personal computer of some kind worked primarily with personal productivity tools and business application user interfaces – all of which presented tightly bound domains of interactivity and functionality. Now, however, a great many workers have their desktops augmented with instantaneous access to a global network of information and business resources – the Web.
  3. The focus of technology innovation has shifted from effective storage and processing of structured data to various applications of information communication. Now the real focus of IT innovation is on supporting various types of collaboration scenario and the effective integration of heterogeneous and widely distributed systems and information sources.
  4. Decisions within organizations about the supply of IT-related capabilities have become more sophisticated, enabled by the globalization of IT skills and high-speed global communications networks. Although historically outsourcing (or in sourcing) was carried out at a relatively coarse-grained level – with responsibility for procuring and managing large chunks of IT infrastructure and applications being sourced in the same way – now organizations are starting to make much more selective and granular decisions about how IT capabilities are sourced. Software-as-a-service (SaaS), managed infrastructure services, business process outsourcing, offshore application development, ‘open source’ software tools – all these are variations on capability sourcing options, and increasingly organisations are looking to pursue multiple options simultaneously.
  5. The nature of IT project implementation has changed significantly, too. The big decision used to be ‘buy versus build’. Now, it’s a truism that ‘all development is integration, and all integration is development’. In many organizations, the initial deployment of technology to automate the key aspects of business is over. Applications may not currently be delivered in the right form and in the right place, but the functionality is there somewhere. Now the focus is on how to make things work better, so projects typically involve mixtures of off-the-shelf application procurement, software development and integration. With the shift to service-oriented architecture (SOA) and SaaS models, many organizations are starting to add capability rental to the project input mix.

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One Comment leave one →
  1. October 15, 2008 12:25 pm

    Good blog.I agree with your five key emerging challanges.

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