Skip to content

What are the first steps in understanding your support or service strategy?

April 1, 2008

I think the first thing to understand here is what are your assets are.

Here I think the most sense is to split assets into resources and capabilities (Figure). Organizations use them to create value in the form of goods and services

  • Resources are direct inputs for production.
  • Management organization, people, and knowledge are used to transform resources.
  • Capabilities represent an organization’s ability to coordinate control, and deploy resources to produce value they are typically experience-driven, knowledge-intensive, information based, and firmly embedded within an organizations people, systems, processes and technologies.
  • It is relatively easy to acquire resources compared to capabilities
  • Resource Capabilities
Advertisements
No comments yet

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: